HOW TO KEEP HR FROM BEING THE EMPLOYEE COMPLAINT DEPARTMENT
By author, Natalie Ivey, MBA, SPHR, SHRM-SCP
Now available on Amazon and Barnes & Noble, BN.com
To my fellow HR professionals who have been anticipating the release of my new book, I appreciate your patience! I am pleased to announce the release of How to Keep HR From Being the Employee Complaint Department, now available on Amazon and BN.com.
As I have shared with many of you within my professional network, I wrote this book because I have grown increasingly concerned about what’s going on in HR. What is troubling to me, is the trend I have seen emerge in how employee relations’ issues are being handled–and how much of the ‘handling’ is being shoved off onto HR. As many of you already know, a lot of managers would rather have a root canal than sit down with their employees to address behavior or performance issues, so HR has become the place where everybody goes to complain.
In my new book, I discuss how HR has evolved into the place where employees feel compelled to go to complain about anything and everything, from petty slights to departmental squabbles. In a rather light-hearted manner, I highlight a number of significant organizational factors that are actually creating the “on ramp” for employee foot traffic to HR’s door every day—and exactly what to do about it. I provide HR and Employee Relations’ professionals with numerous strategies to diplomatically push back on issues and problems that HR shouldn’t own. And, I share specific communication tips and techniques to use when handling difficult employees, and assertive communication tips on how to deal with conflict-averse managers who are shirking their responsibilities and creating more work for HR. (You’re welcome! ;o) Lastly, I provide great insight into how HR professionals can improve work/life balance and professional satisfaction through executing a “stay or go” HR career assessment.
Until next time…
About Natalie Ivey
Natalie Ivey MBA, SPHR, SHRM–SCP is President and CEO of Results Performance Consulting, Inc., an HR consulting practice that she founded in 2002. Ms. Ivey is an internationally recognized speaker, author, educator and HR consultant with over 25 years of HR management and leadership experience. She is also the author of the book How to Conduct Internal Investigations: A Practical Guide for HR Professionals, which has received great reviews on Amazon.com, Barnes and Noble, The Society for Human Resource Management, and ASIS International’s Security Management magazine.
Ms. Ivey routinely advises clients on how to effectively manage employee relations’ issues, how to conduct internal investigations, and how to improve leadership behavior to drive organizational performance.